Site error message for NETFLIX ONLY

Cadet First Class Joined: Jul 17, 2010 Posts: 11

I've tried to do everything in the help listing, but I'm apparently not doing something right.

It was FINE on Thursday night when I went to bed and an error message Friday morning when I got up.

I've cleared ALL the history for the site, I THINK the cookies are enabled, but I really don't know how to tell...

I told the "history" to remember, like the instructions said, but I still get a site error.

I can log on from Netscape with absolutely no problems. (I sure miss Netscape)

Forum Moderator Joined: Jan 28, 2008 Posts: 955

What site error? Please be more specific, thanks.

/ud

Cadet First Class Joined: Jul 17, 2010 Posts: 11

"Netflix Site Error

We were unable to process your request.

Please go to the Netflix home page by clicking the button below."

This occurs no matter where I type netflix.com or enter from a yahoo link or from an inbed link from an e-mail.

The old Netscape browser has no trouble getting on.

It was fine on Thursday nite when I went to bed and off when I got up on Fri. AM.

Thanks.

Site Admin Joined: Jan 1, 2003 Posts: 6538

Exactly where on Netflix did the error occur and what did you click on or try to download, etc. The home page comes up here with no problems using Firefox 3.6.6

Cadet First Class Joined: Jul 17, 2010 Posts: 11

It's instantaneous.

I enter nextlix.com and get return error..... Netscape gets in just fine.

I just don't understand.

Forum Moderator Joined: Sep 13, 2008 Posts: 233

First, make sure you have the latest version of Flash installed by going to:

http://www.adobe.com

Click on "Get Adobe Flash" and go from there.

Then try Netflix again.

If that doesn't do it then it sounds as if you have an extension installed that is causing the problem.

In FF, go to Tools => Addons and disable all extensions, try Netflix again. If it works then you will have to re-enable one extension at a time to see which one is the problem.

Also please tell us what version of Windows and Firefox you're running.

Cadet First Class Joined: Jul 17, 2010 Posts: 11

Done.... No Luck!.

Running 3.6.6.

I did all you suggested, so went back and reinstalled the original 3.6 with all the attendant updates....

Same error.

I'm lost!

Forum Moderator Joined: Jan 28, 2008 Posts: 955

In your XP .. Make sure that FF is not running, then:

Start => All Programs => Mozilla Firefox => click on Mozilla Firefox (safe mode). Then bring up Netflix and see what happens.

/ud

Cadet First Class Joined: Jul 17, 2010 Posts: 11

tried it..... No luck....

That's all for tonight.....

Forum Moderator Joined: Jan 28, 2008 Posts: 955

Create a new profile and see if Netflix still comes up with the error.

/ud

Cadet First Class Joined: Jul 17, 2010 Posts: 11

Hi Uncle Duck....

A new profile where? Firefox? Netflix?

Sorry to be such a pain, but I'm concerned that if Firefox can do this for Netflix, can it do it to other sites that might be more important?

THANKS SO MUCH.

Forum Moderator Joined: Jan 28, 2008 Posts: 955

A new profiile in Firefox.

/ud

Cadet First Class Joined: Jul 17, 2010 Posts: 11

Ok, did that, and it connected to Netflix fine.

However, I lost ALL my Bookmarks and Passwords in that profile.

Is there a way to migrate the information from the old one to the new????

Or do I literally have to start all over?

(Just re-naming the old profile didn't work)

You really are a sweetie....

Forum Moderator Joined: Sep 13, 2008 Posts: 233

You haven't lost anything, your old profile is still there with everything.

Easiest way to transfer your data from old to new is to use MozBackup:

http://mozbackup.jasnapaka.com/

Install it and then choose what to backup. You don't want to backup your entire profile because something is corrupt causing the Netflix problem. Backup ONLY what you want to save and then "restore" it to your NEW profile.

Cadet First Class Joined: Jul 17, 2010 Posts: 11

Thanks...

Did all that.

Only restored:
General Settings
Passwords
Bookmarks
Cookies

Still get same error.

This is absolutely the craziest thing I've ever encountered!!!!